- The wrong product was sent by the merchant.
- The product is defective.
- The product was damaged during shipping.
- The product was not delivered on the agreed time.
Please note it may take up to 7 (seven) working days to process your refund after we have received your returned item.
If you paid for your order via a credit / debit card, you can return items to Dropkicks.com and also ask for a refund back to your credit / debit card. Just log into your Dropkicks.com account and create a return request within 14 (fourteen) days from the date of receipt. Please make sure the returned products are unused and with the original tag still attached.
Monetary refunds on Cash On Delivery (COD) purchases are not accepted. Orders can only be refunded as online store credit.
Please note that shipping fees, COD fees, taxes and/or customs duties incurred will not be refunded. Value Added Tax (VAT) on the product, however, will be refunded.
Please note that Dropkick reserves the right to refuse refunds and/or exchanges any product that Dropkick may consider as unfit for resale or if the products are returned as a result of return abuse (ward robing or renting) i.e. where a customer purchases a Product without intending to keep them.